Managed IT Support

Practical IT support. Personal service.

Keep your business working.

From everyday computer problems to ongoing system management, Hopestrand helps your team work with confidence.

We support businesses, schools and care organisations with practical advice, remote assistance and onsite help. We can manage your IT or work alongside your existing team.

Discuss your IT support

Support for your people and your systems

We agree the services you need, so you know what is covered and how to get help.

Remote & onsite support

Get help with computers, email, software and everyday IT problems. Many issues can be handled remotely, with onsite visits arranged when hands-on support is needed.

Proactive maintenance

Keep supported devices and systems maintained, review recurring problems and plan improvements. We help you address small issues before they become bigger disruptions.

Monitoring & alerts

Monitoring of agreed devices and systems helps identify faults and performance issues. Alerts are reviewed and handled according to your support agreement and the impact on your organisation.

Microsoft 365 & device management

Help your team use business email, Teams, OneDrive and SharePoint. We can also support user accounts, new starters, leavers and device configuration as part of your agreed service.

Security & backup planning

Review account access, device protection and backup arrangements. We help you identify gaps and agree suitable measures to protect your organisation and support recovery.

Setup & supplier support

Get help setting up and testing new equipment, improving your network or coordinating technical issues with your software, broadband and telephone providers.

Choose the support that fits

  • Ongoing managed support: an agreed monthly service for organisations that want regular IT support and system management.
  • Block hours: a bundle of support time for planned work and day-to-day assistance.
  • Pay-as-you-go: help with a particular issue or project when you need it.

The scope of work, support hours, response targets and arrangements for onsite visits are agreed with you. We prioritise issues according to their urgency and effect on your operations.

Explore our pricing and support options →

Let’s talk about your IT

Tell us about your organisation, your current systems and the support you need. We’ll help you find a practical way forward.

Already a client? Visit client support.