Pricing & Support Options
Flexible support. Clearly agreed.
Choose support that fits your organisation.
Ongoing managed support, block hours or help when you need it. We agree the scope and price around your requirements.
Your users, devices, systems and support needs all affect the cost. Hopestrand provides a tailored quote so you can understand the work, coverage and charges before deciding.
Request a support quoteThree practical ways to get support
Choose an arrangement that suits the amount of help you need.
Ongoing managed support
An agreed monthly service for organisations that want regular IT assistance and system management. We define the supported users, devices, services and coverage in your agreement.
Block hours
A bundle of support time for planned work and everyday assistance. We agree how time is recorded, what work is covered and any terms for using the hours.
Pay-as-you-go & projects
Help with a particular issue, installation, migration or upgrade. We discuss the work and provide an agreed rate or project quote before starting.
Know what is included
Your quote sets out the agreed services, support hours, response targets and arrangements for onsite visits. It also explains any setup work, equipment, licences, travel or other charges, and whether VAT applies.
What helps us prepare your quote?
- The number of users, computers and sites you need to support.
- Your main systems, email service and any specialist applications.
- The problems you want to resolve or changes you are planning.
- Your preferred support coverage and any onsite requirements.
We review your needs with you and can discuss changes to the service as your organisation grows.
Tell us what support you need
Send us a brief outline of your setup. We’ll discuss suitable options and prepare a clear quote.
Contact HopestrandCall 020 8050 7273